Service policies

01. Booking requests

Bookings are made by request. Sending a request does not confirm an appointment. The owner reviews each request and confirms availability, the appointment time and the final price with you.

Requests from outside Calgary NE, SE and SW are reviewed individually.

02. Cancellation policy

You can cancel or reschedule free of charge up to 24 hours before your appointment.

Cancellations made less than 24 hours before the appointment, or if we cannot access the home at the scheduled time, carry a $50 fee.

You must read and accept this policy before sending a request.

03. Saved cards

When your booking is confirmed, you will receive a secure link to save a card through our payment provider. By saving a card, you consent to it being charged for your invoice and for a $50 late-cancellation fee if it applies.

Card details are handled only by the payment provider. They are never stored on or passed through this website.

04. Payment terms

No payment is taken when you send a request. Home cleans are invoiced after the work is completed and paid by card. You receive a receipt for every payment.

Commercial clients are invoiced on the terms agreed in their quote.

GST is not charged at this time. If registration becomes required, prices and invoices will be updated to show 5% GST.

05. Service area and hours

We clean homes and offices in Calgary NE, SE and SW, Monday to Saturday, 8 a.m. to 6 p.m. Requests from other areas are welcome and reviewed individually by the owner.

06. Satisfaction

If something was missed, contact us within 24 hours of your clean and we will arrange to make it right.